Frequently Asked Questions (FAQ)
Updated APRIL 2021
Questions about Consultations
Yes, we can do a free in home consultation if you live locally. If you are a bit farther away from our shop (such as Seattle, Port Orchard, etc), you may have to wait until we are in the area, or we charge a small fee that you can apply to your project.
Questions about Products
No, at this time we do not work with solid surface or laminate.
No, we are no longer working with Cambria Quartz.
No, at this time we do not work with concrete.
Questions about Quotes/Estimates
The best way is to e-mail us a blueprint or drawing with measurements to email@example.com. For non-installation jobs such as repair work or resealing, please send photos of your existing countertops. Please also let us know your city and zipcode.
Questions about Installation
From the first measurements to the final installation, the whole process can take about three or four weeks (depending on our schedule) for an average sized kitchen. (About 40-50 sq ft) For smaller projects, it usually takes two to three weeks or so, depending on our schedule. For Cambria projects, it may take a bit longer since it is considered a "special order". Installations usually take a whole day, but for larger projects (such as a kitchen and multiple bathrooms) it may take several days.
Yes, please contact us to see what sinks and faucets we have available. You can also purchase your own sink and have it ready at the time of template. Or bring it to our shop or have it delivered to us before the installation date.
Questions about Small Projects
Yes! Please feel free to visit our shop during our regular business hours to check out what we have. Our selection changes every week or so.
Yes. Please send us photos to firstname.lastname@example.org or contact us to schedule an in home consultation to see if your crack/chip is repairable.
Yes. Please send us photos to email@example.com.
Questions about Paying Bills
Yes. Feel free to visit our shop to pay in person or call us to pay over the phone.
Yes. We collect checks right after the installation is complete. For deposit payments, feel free to visit our shop to pay in person or send a check to our address.
For most kitchen and bathroom countertop projects, we require a minimum 60% deposit before ordering materials and before the template date. A higher deposit may be required for special order materials such as Lapitec, Dekton, etc. Another 25% is due before installation date. The remaining balance is due on the day of installation. If there are changes made after the template and the invoice increases, we may need to collect another partial payment to keep the deposit at 60%.
For small pick up orders such as shower curbs, windowsills, etc, we collect 100% up front.
For hourly jobs, we collect a 60% deposit from the estimate and adjust the invoice on the actual time if needed.
Questions about Employment Opportunities
We are always accepting applications for reliable fabricators and installers. We're a small company and we prefer to hire someone who can do both. Pay depends on experience. Send us your resume to firstname.lastname@example.org or call us at our office.